Shopping Policy
At our online store, we strive to offer fresh and quality products to meet your Latin culinary needs. Below, we detail our shopping policies to ensure a satisfactory experience for all our customers:
1. Products and Availability:
All products on our online store are subject to availability. We strive to keep inventories updated, but there may be discrepancies between online inventory and actual availability. If a product is not available after you place your order, we will contact you to offer alternatives or arrange a refund.
2. Prices and Payments:
Prices of products on our online store are subject to change without notice. We reserve the right to correct any errors in prices and cancel orders containing products with incorrect prices. We accept secure payments through reliable electronic payment methods.
3. Delivery and Shipping:
We offer delivery and shipping services within the Kingston area, Canada. Delivery times may vary depending on location and product availability. We are committed to delivering within the agreed timeframe and maintaining the integrity of products during transportation.
4. Refunds for Damaged Products:
We understand that products may be damaged or mishandled during the delivery process. If you receive a damaged or mishandled product, please contact us within 24 hours of delivery to report the issue and provide details about the product's condition. We are committed to arranging a full refund or replacing the damaged product at no additional cost.
5. Return Policy:
Due to the nature of our perishable products, we do not accept returns of products that are not damaged or defective. However, if you are not satisfied with your purchase for any reason, please contact us so we can find a solution that meets your expectations.
6. Customer Service:
Our customer service team is available to assist you with any questions, concerns, or issues you may have. Feel free to contact us through our available communication channels.
These shopping policies are designed to ensure a positive and satisfactory experience for all our customers. We appreciate your trust in us and look forward to serving you soon with the best Latin food products in Kingston, Canada.
1. Products and Availability:
All products on our online store are subject to availability. We strive to keep inventories updated, but there may be discrepancies between online inventory and actual availability. If a product is not available after you place your order, we will contact you to offer alternatives or arrange a refund.
2. Prices and Payments:
Prices of products on our online store are subject to change without notice. We reserve the right to correct any errors in prices and cancel orders containing products with incorrect prices. We accept secure payments through reliable electronic payment methods.
3. Delivery and Shipping:
We offer delivery and shipping services within the Kingston area, Canada. Delivery times may vary depending on location and product availability. We are committed to delivering within the agreed timeframe and maintaining the integrity of products during transportation.
4. Refunds for Damaged Products:
We understand that products may be damaged or mishandled during the delivery process. If you receive a damaged or mishandled product, please contact us within 24 hours of delivery to report the issue and provide details about the product's condition. We are committed to arranging a full refund or replacing the damaged product at no additional cost.
5. Return Policy:
Due to the nature of our perishable products, we do not accept returns of products that are not damaged or defective. However, if you are not satisfied with your purchase for any reason, please contact us so we can find a solution that meets your expectations.
6. Customer Service:
Our customer service team is available to assist you with any questions, concerns, or issues you may have. Feel free to contact us through our available communication channels.
These shopping policies are designed to ensure a positive and satisfactory experience for all our customers. We appreciate your trust in us and look forward to serving you soon with the best Latin food products in Kingston, Canada.